Dedicated Support for Schools

We won't leave you alone.
We are with you, every step of the way.

ELAB is designed to be easy to adopt. But we know that every school has its own needs: that's why we offer concrete support, from the first demo to the complete adoption of the program.

Demo & Webinar

Grant Support

Direct Line

Spare Parts

BOOK A DEMO

4 Support Services

Response within 24h

All-Inclusive Kit

On-site Support

Replaceable Components

Our Approach

An easy-to-use kit.
A team ready to help you.

ELAB was designed in schools, with teachers. Every aspect—from the manual to the box—is designed to minimize adoption barriers. No prior technical skills are needed: the kit guides students and teachers step by step.

That said, we know every school is different. That's why we've built a 360° support system that accompanies each institution from the initial evaluation to the stable adoption of the three-year program.

No technical expertise required from the teacher
Projectable digital manual included in the software
CE certified components, safe for classroom use
Active support from demo to full adoption

Our Services

Four ways we support you

From initial contact to full adoption: every service is designed to make the ELAB experience smooth, effective, and sustainable over time.

Service 01

01

Remote Demos and Webinars

Before any purchase, we offer a free online demo session to present the ELAB project to the School Principal, the STEM coordinator, or the Teachers' Board. In 30-45 minutes, we demonstrate the kits, the software, the three-year program, and answer all questions.

Free demo via Google Meet or Zoom, no commitment
Live presentation of the software and interactive circuits
Regular webinars open to all interested teachers
Recording available for those unable to attend live

Book your free demo

Support for Calls for Applications and Funding

The purchase of ELAB kits can be financed through national calls for proposals and funds dedicated to educational innovation. Our team supports schools in finding the most suitable opportunities and in preparing the necessary documentation.

Continuous monitoring of PNRR, MIUR calls for proposals and regional STEM funds
Support for drafting projects and technical documentation
Technical datasheets and materials ready for application
Personalized consultancy for each institution

Service 02

02

Service 03

03

Online Direct Line

Throughout their educational journey, ELAB teachers have access to a dedicated support line. Whether it's a question about an experiment, a malfunctioning component, or a teaching query, our team responds within 24 business hours.

Chat dedicated to ELAB teachers, accessible from the software
Guaranteed response within 24 hours on business days
Technical support for components, circuits, and software
Private community of ELAB teachers for sharing experiences

Access online support

Spare Parts: Replacement Components

In a school environment, the loss or damage of some components is natural. This is why we provide schools with a dedicated spare parts box: a replacement kit with components most subject to wear and tear or loss, designed to ensure uninterrupted teaching continuity.

Ad hoc spare parts box for schools, with the most commonly used components
LEDs, resistors, jumpers, buttons and breadboards in extra quantities
Single replacement order also available online
Priority shipping for schools during the academic year

Service 04

04

Response in 24h

Every support request is answered within one business day, without exception.

Guaranteed Continuity

With spare parts and online support, no lesson stops due to a missing component.

Designed with Teachers

Each service is born from the direct feedback of the pilot schools that first adopted ELAB.

Frequently Asked Questions

Still in doubt?

Answers to the most common questions about ELAB support for schools.

ELAB kits are compatible with various funding instruments: PNRR funds for educational innovation, MIUR calls for STEM laboratories, regional funds, and PON. Our team constantly monitors available opportunities and supports schools in the application process.

No. ELAB was designed to be used by any teacher, regardless of their technical background. The manual provides step-by-step guidance, the software simplifies lesson management, and our support is always available. The first in-person hour in the classroom is specifically offered to give teachers maximum confidence.

The spare parts box is a replacement kit designed for schools, containing components most subject to wear and tear or loss (LEDs, resistors, jumpers, buttons, breadboard). It can be purchased separately or included in dedicated school packages. Shipping is prioritized for schools during the school year.

Our team responds to all support requests within 24 business hours. For urgent issues during class, the chat function with the UNLIM AI assistant integrated into the software is also available, providing real-time responses.